PG&E | National Preparedness Resources

This week we have a suite of PG&E resources that will not only keep customers educate and aware during National Preparedness Month, but will also provide additional assistance to residents.

Discount and Assistance Programs Available to PG&E Customers

  • PG&E provides assistance programs for customers who need it the most

  • The California Alternate Rate for Energy Program (CARE) and Family Electric Rate Assistance Program (FERA)offer income-qualified households a significant monthly discount on energy  bills. Find out if you are eligible for CARE or FERA at pge.com/carefera

  • If someone in a customer’s home depends on life-support or other equipment due to medical needs, they may be eligible for additional energy at the lowest price through the Medical Baseline program. They will receive extra notifications in advance of a Public Safety Power Shutoff. Find more information at pge.com/medicalbaseline

Updating Contact Information and Language Preference with PG&E

  • PG&E wants to make sure they are contacting customers in their preferred language. Things like bills, critical safety communications, and other messages when available will be delivered in the language of their choice

  • Customers can update their contact information and change their language preference by logging into their online account at pge.com or by calling1-800-743-5000to speak with a representatives

Prepare for Wildfire Season: click the following links to access more information about how to stay prepared during wildfire season

Prepare for PSPS: A PSPS means you could be without power for several days. We know it will be a hardship and want to help you prepare in advance. Use the following tips to get ready for, and stay safe during, a PSPS.

When You’re at Home

  • Consider purchasing battery-powered LED lights or solar lanterns.

  • Consider any needs for pets.

  • Keep cash on hand and fill up gas tanks. Local ATMs and gas stations may close during an outage.

  • Leave a light on to alert you when power returns.

  • Keep flashlights in reach.

Additional Safety Measures

  • Find space outside to use generators, camp stoves and charcoal grills.

  • Write emergency numbers down somewhere accessible.

  • Check on neighbors.

  • Make sure backup power and generators are ready to safely operate. For more information, visit our backup power page.

Technology Tips

  • Have a backup key to replace electronic keys and locks (which need power to operate).

  • Turn off/unplug electrical appliances or equipment, like T.V.s and computers, that may spark or surge when power returns.

  • Invest in portable mobile and laptop battery chargers.

  • Charge cell phones and backup chargers in advance.

  • Stock up on batteries for items you rely on.