PG&E’s consumer protections that were in place by state guidelines ended on September 30th, but PG&E has made the decision not to re-start collections and disconnections when state mandated protections end. That’s right everyone! Energy service disconnections for non-payment will continue to be paused, now through end of 2021. This disconnection moratorium prevents residential and small/medium business customers from receiving disconnection notices and being disconnected for non-payment!

Do you have past due balances?
“PG&E is automatically enrolling all residential and small business customers with past due balances over 60 days in new extended payment arrangements. PG&E is also closely monitoring the development and implementation of the California Arrearage Payment Program (CAPP) included in the 2021-22 California State Budget. As part of the CAPP process, PG&E will not resume disconnections for residential and commercial customers eligible for CAPP until the CAPP program is finalized.

The newly established CAPP program will offer financial assistance for California energy utility customers to help reduce past due energy bill balances accrued during the pandemic. Administered by the Department of Community Services and Development (CSD), the CAPP program dedicates $1 billion in federal American Rescue Plan Act funding to address Californian’s energy debts incurred from March 4, 2020, to June 15, 2021. For months, PG&E has been working closely with CSD on program implementation details. PG&E anticipates CAPP funding to be applied directly to eligible customers’ accounts in the first quarter of 2022.” Stay tuned for updates and more information!

Utility customers do not need to apply to receive assistance under the CAPP program. If a customer’s account is eligible — 60 days or more behind on payments — a credit will be automatically applied to some or all the customer’s bill, depending on availability of funds and the combined needs of all utility customers

Ways for customers to save on energy bills
PG&E encourages customers struggling to pay their bills to learn more about the following programs. Some customers can enroll in various programs without impacting eligibility for the extended payment plan or CAPP funding:

Low-Income Home Energy Assistance Program (LIHEAP) offers up to $1,000 to pay eligible household energy costs.

Relief for Energy Assistance through Community Help (REACH) Program offers one-time financial assistance to qualified customers with past-due bills.
Arrearage Management Plan (AMP) offers up to $8,000 in unpaid balance forgiveness, if a customer is enrolled in the California Alternate Rates for Energy Program (CARE) or Family Electric Rate Assistance (FERA) Program (FERA), owes a specific bill amount and are more than 90 days past due.

PG&E’s Medical Baseline Program as well as various external programs such as the California COVID-19 Rent Relief Act helps income-eligible households pay rent and utilities, both for past due and future payments. Renters and landlords are eligible to apply.