Part of keeping communities safe is making sure they are aware of ways stay prepared for issues that may arise. One of these issues that is currently at an all time high are scams. Whether it is in person, via phone call, text, or email, SCE is taking extra precautions to ensure the safety of their customers. Take a look below to learn more about how to stay safe and aware of possible scammers.

How to Protect Yourself:

• Protect your utility information, including your bills, and never share it with unauthorized individuals or those who ask for this information via phone, email or in-person. This information can be used to create a SCE.com user ID to access your personal information. Keep it locked up and when no longer needed, shred the document.

• Keep your SCE.com user ID and password secure. You and your employees should not share their SCE.com user IDs and passwords with anyone outside of your organization.

• Never provide your bank account, credit card, or other payment account information via the phone to someone you do not know. Also, never purchase a prepaid credit card to pay your utility bill.

• Be vigilant regarding calls or text messages, which may be an attempt to trick you to give out your account information. SCE will never ask you for information we maintain on your account.

• Do not click on links in emails or text messages without validating its legitimacy. Hovering over links in emails may show the real path. Some email and text messages containing links may be an attempt to infect your phone.

• When in doubt, do not give out your utility information. Contact SCE customer service or your account manager to verify the legitimacy of any SCE contact.

 To avoid being scammed, customers should remember:

• SCE will never phone you to threaten disconnection and demand immediate payment.

• SCE will never phone you to ask for your credit card or SCE account information.

• SCE does not accept prepaid cash cards, bitcoins or payments through third-party mobile apps such as Zelle.

• SCE does not have a “disconnection department.”

• SCE employees in the field neither request nor accept payments.

What to Do if a Scammer Contacts You
If you suspect a phone call, email, or personal visit is fraudulent, remember:

• Never reveal personal information to anyone, including your SCE Account information, credit card, ATM or calling card number (or PIN number)

• Never use the call-back number provided by an unknown caller to verify billing information

• Ask for the caller’s name, department and business phone number

• End the call or interaction and report the incident to your local law enforcement. Call us at the telephone numbers on this page or on your utility bill